Part I – Savoir Vivre, Manager Etiquette and Diplomatic Protocol
why polite people have it easiersavoir vivre in everyday lifeorigin and meaning of etiquettewhat is manager etiquette and official etiquettethe most important rules of etiquettethe principle of seniority in official and business relationsthe most important rules of diplomatic protocolprecedence of public positions in the Republic of Polandprecedence in practice: at the table, in a meeting, in a carPart II – Dress Code as an Element of Manager Etiquette
dress code - the right outfit for the occasioncharacteristics and elements of business casualcharacteristics and elements of a business suitcharacteristics and elements of dark suit (formal wear)mini-dictionary of dress etiquette: brogues, oxfords, spread, windsor and morejewelry, perfumes, watches and other accessoriesthe most common stylistic mistakes and how to fix themsprezzatura – what it is and how to use itcharacteristics and elements of black tie / tuxedo (ceremonial dress)Part III – Communication as an Element of Manager Etiquette
everything is communication, and communication is everythingfeedbackverbal and non-verbal communicationprinciples of telephone conversationrules for drafting business correspondencerules for drafting electronic correspondencevideo call and video conference etiquettecreating a first impression and building a positive imageelements of body language during self-presentation and participation in meetingsPart IV – Manager Etiquette in Formal Situations
the principle of priority of the right hand in official and business relationsgreeting in social and official relationsintroducing yourself and others in official and business relationshipsproper handshake and other methods of greetingelevator speech, or how to speak concisely and interestinglyrules for participation in meetings and deliberations and exchange of business cardsthe art of small talk in establishing and maintaining contacts
